Returns & Exchanges
We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you must contact us within 15 days of your receipt of merchandise to authorize a return for a refund of the purchase price less shipping fees and a 15% restocking fee. Any returns after 15 days of receipt will not be accepted but can be treated as an exchange or store credit (see below terms). We require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
- Products must be returned to us without wear in their original condition and in their original packaging complete with all tags, instructions, and inserts.
- We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
- Some products are made to order from the manufacturer and cannot be returned as they are treated as a customized product. Products with the policy will have it stated on the product page.
- Restocking fees are waived if an item is exchanged or returned for store credit. If the item arrived damaged or a wrong item was shipped, it is also waived.
Please contact us via email at firstname.lastname@example.org in order to receive complete instructions on returning goods. You must contact us to receive an RMA# and return form to be used with every return/exchange. Without a form return processing may take additional time and is subject to be rejected. Once we receive your return, please allow 3-5 days for processing.
Exchanges and Store Credit
Exchanges and store credit returns are allowed up to 30 days of receipt of your order. Exchanges are made by returning an item to us and by placing a new order for your item(s). Please fill out the exchange information on the return/exchange form that will be emailed to you when we are contacted. Shipping is paid by the buyer for return shipping, and we, the seller, pay shipping for the new exchange item. For store credit, we issue a gift certificate for the amount of the return to use up to 1 year from the date issued.